Return & Refund Policy
At Sylkin MD, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
Return Eligibility
Products may be eligible for return if they are received damaged, defective, or incorrect. To request a return, please contact us within 7 days of receiving your order.
Returned items must be unused, unopened, and in their original packaging unless they were damaged during delivery.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns for:
Opened or used skincare products
Products damaged due to improper use or storage
Items returned without their original packaging
Products marked as non-returnable or final sale
Return Request Process
To request a return, please contact our customer support team with:
Your order number
A brief description of the issue
Clear photos of the product (if damaged or incorrect)
Our team will review your request and provide further instructions.
Refund Process
Once your returned item has been received and inspected, we will notify you of the status of your refund.
If approved, your refund will be processed using the original payment method within 5–10 business days, depending on your payment provider.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible. We will work to resolve the issue by offering a replacement or refund, depending on the situation.
Exchange Policy
Exchanges are only available for products that are received damaged or incorrect. Exchange requests are subject to product availability.
Contact Us
If you have any questions regarding returns or refunds, please contact us.
Email:
Thank you for choosing Sylkin MD. We appreciate your trust and will always do our best to provide quality products and excellent customer service.